Author: David E. Olson

A well-structured tech support system can also be split into five distinct levels. Pre-Support Today, users get on their laptop or smartphone and google their issues, often finding solutions on online chat forums and YouTube videos. It is important to remember that for each good review, there might be innumerable […]

Here are some tips for better tech support that will help keep users happy so that they remain loyal customers. Think Before Outsourcing Tech support gives a massive opportunity to influence the overall user experience of a product. However, make sure that the tech support team must know the product […]

Tech support has always held the ground of importance as it provides a path for the team and the company to move forward. The different elements that it brings to the table manage to get things going and bring about a clear picture on the matter. Due to that, it […]